About A Waterproofing Solution, Inc.
With a seasoned team boasting more than two decades of dedicated service, our company has established a prominent presence in the tri-state area. Being a locally owned and operated business, our deep roots in the community have enabled us to not only serve the region but also call it our home. This unique advantage grants us an intimate understanding of the challenges that our community’s homeowners and property owners often encounter, from the ravages of water damage to the aftermath of severe storms and persistent flooding issues. By becoming a valued member of our close-knit team, you will have the opportunity to effect immediate and meaningful change in the lives of the individuals and families we assist on a daily basis. Your contributions will not only shape the future of our organization but also play a pivotal role in enhancing the resilience and well-being of our community. Join us in this fulfilling journey, where your efforts will leave a lasting impact.
Current Job Openings
Click on a position below to view full job description.
Waterproofing Consultant
Waterproofing Consultant Job Description
The In-home Consultant will educate customers on products and services offered by the company to current and new clientele.
- Location:in customers’ homes PA, NJ DE
- Reports to:Manager
- Hours:Full-time
Duties/Responsibilities:
- Follow company motto and consultation program
- Communicates with customers to identify and understand their product or service needs; identifies and suggests products and services to meet those needs
- Demonstrates the function and utility of products and services to customers based on their needs
- Ensures customer satisfaction through ongoing communication and relationship management; resolves any issues that may arise post-install
- Maintains detailed reports of pre- and post-consultation activities including calls, orders, contracts, and pictures
- Performs other duties as assigned
Required Skills/Abilities
- Excellent interpersonal and customer service skills
- Excellent relationship building and educational skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software
Education and Experience:
- Prior related experience required
- Construction knowledge required
Physical Requirements:
- Prolonged periods of driving
- Must be able to maneuver in crawl spaces and attics.
- Must be able to lift 15 pounds at times
- Must be able to travel (day trips) within Pennsylvania, New Jersey, and Delaware
Training:
- Paid training period based on prior experience
Compensation:
- Car allowance and gas card
- Commission Range 10%
Job Type: Full-time
Salary: Commission
Benefits:
- Flexible schedule
- Paid training
Schedule:
- Monday to Friday
- Weekends & Evenings as needed
Experience:
- Sales/Consulting Occupations: 1 year (Preferred)
License/Certification:
- Driver’s License (Required)
Work Location: On the road
Lead Flow Administrative Assistant
Lead Flow/Admin Job Description
The Lead Flow Assistant facilitates the efficient operation of the department by performing a variety of clerical and administrative tasks to support lead generation, qualification, and conversion communicating directly with prospective and existing clients to provide excellent customer support.
Location: A Waterproofing Solution Office – King of Prussia, PA (work from home opportunity for the right candidate)
Reports to: Director of Operations
Hours: 9:00 – 6:00 during the week; weekend hours available
Part time & Full time opportunities available
Essential Duties/Responsibilities:
- Communicate with clients via phone, text, and email to schedule both initial and follow up appointments
- Have qualifying conversations with prospective clients to see if available services fit their needs
- Answer incoming calls, assisting existing and prospective clients
- Communicate effectively with consulting team and project managers
- Maintain filing systems as assigned, assuring company and customer information is accurate and up to date
- Update and maintain accuracy of daily work/lead flow spreadsheets using Excel and CRM
- Retrieve information as requested from records, email, and other related documents; prepare written summaries of data when needed
- Respond to and resolve administrative inquiries and questions from internal and external partners
- Maintain office supply inventory, and coordinate maintenance of office equipment
- Making out-bound calls to confirm appointments and do post-consultation follow up
Required Skills/Abilities:
- Excellent phone skills for out-bound and incoming calls
- Excellent interpersonal and customer service skills
- Proficient in Microsoft Office Suite (Outlook, Word, Excel)
- Excellent organizational skills and attention to detail
- Basic understanding of clerical procedures and systems such as recordkeeping and filing
- Ability to work independently and as part of a team
- Experience with CRM software is desired, but not required
- Ability to function well in a high-paced, and at times, stressful environment
Education and Experience:
- High School Diploma or equivalent
- Two years of experience in an administrative role preferred
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
Job Type: Full-time
Salary: $15.00 – $20.00 per hour
Benefits (full-time only):
- 401K
- Dental insurance
- Health insurance
- Vision insurance
- Paid vacation time
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person (office) OR Work-from-home for qualified candidates
Experience:
- Lead generation: 2 years (Preferred)
- Customer Service: 2 years (Preferred)
